Dreadful company with terrible customer service! AVOID and use a more reliable company. Couldn't care less attitude when I tried to find out where my supposedly delivered parcel was, told they could only email hermes and I just had to wait for their response.staff member I spoke to couldnt care less and was quite sharp with me on the phone. After 5 days of no response and no call back as promised, I contacted hermes ceo myself who responded and investigated immediately. Deramores customer service couldn't be bothered to read my emails and didn't really apologise or accept any responsibility other than to say they had a response from Hermes now. (It was the one instigated by me!) Terrible customer service.