I would give this company zero stars if possible! They shipped my order four days after I cancelled it. They refused to apologize or acknowledge my request for a postage-paid return shipping label. I fought for almost two months trying to get them to acknowledge that they made a mistake. No one acknowledged me. They said they were "sorry you couldn't cancel your item in time", even though I cancelled it FOUR DAYS before they started to prepare it for shipping! If a company can't even make a small mistake right, how can you trust them with anything else??? I shouldn't have to pay return shipping for an item I properly cancelled! I finally had to send this back "return to sender" to avoid that fee, but I wouldn't be surprised if the company deducts shipping costs from any refund I MIGHT get. At this point I doubt I'm going to see any money back at all, to be honest.