So now I'm sent to the head office in spite of the fact that it : - after no reply from customer service on the status of my order, on the 15 I sent the order cancellation, formally with all the information required. - on the 17 deramores told me they never received my cancellation - on the 17 after a new email, deramores suddenly my cancellation my cancellation 2 days after it being sent and after telling me they never got it and blame the ex-customer for it. But oops, your fault ex-customer, we already sent your canceled order precisely on the day you cancelled. - deramores wants me to take their word for it they did send anything dispite the order continues to show unfulfilled and no proof of sending was provided, not even a shipment email. To this day the cancelled order continues to show as unfulfilled on the page. - deramores wants me to take their word for it and wait for 21 days to see if they really send a rightfully and officially cancelled order and then pay for returning the good with tracking to reclaim a refund. It has gotten to the point where it is already hilarious. Do not buy from this company. If you are out of the UK and need to exchange anything , don't , the hassle isn't worth it.