Spent £200 sending a small package consisting of a phone and protein shakes to Nairobi. DHL never once informed me that the receiver might have to incur additional costs to have it cleared at Customs. When the package got to Kenya customs the receiver was told she had to pay a further £160 to have it cleared. I requested the goods sent back and i should get a refund on the £200 spent initially to have it sent. DHL told me that customs are under no obligation to send it back and if the fee of £160 is not paid the the package will be destroyed. Not only was i not informed the the first instance of the extra charges that i would incur they had a 'don't care' attitude and left me to chase them constantly requesting for updates on the situation. I and the receiver in Nairobi had to do most of the communications with Kenya customs. It was a very stressful experience sending a package through DHL. I will NEVER do it again. Please be advised to read reviews before using DHL. I certainly wish i had done that beforehand!!