Awful delivery service, terrible deceitful drivers, impossible customer service, incompetent staff, avoid at all cost! Unless you like paying for swift delivery then spending hours trying to track it down! The story so far! 29th October Parcel was supposedly attempted to be delivered, a card pushed through with no tick next to where the driver had put the parcel or done with it..... great start! I had to log on to find out I needed to select another delivery day/method. I selected to collect it from one of your parcel shops. The parcel.....according to your delivery driver has been attempted to be delivered TWICE ..... on both occasions the driver has reported the shop was closed. I called the shop directly spoken to the shop owner who has confirmed his shop has been open from 5 am till 8 pm on both days never closing. Which means your delivery driver is not performing his job now delaying my delivery further. It is a shock to me that he didn't even attempt to deliver my parcel to my neighbour on the first day. I have never had such an issue with DPD Hut Group Amazon. You are now costing me time money to get this resolved I will be forwarding this to the distributor to inform them of your drivers incompetence apparent deceit. Trying to speak to someone directly through your phone system is impossible your parcel redelivery system is atrocious can't even find my parcel anymore to arrange redelivery if I wanted to by using the card number or the shipping number. I have since spoken to someone on the 31st via the complaints department who informed me that my parcel would be delivered that day or no later than the 1st November by 2:30 pm. Since hearing nothing so far, I called again today (1st November). Only to be met by a rude, unhelpful customer service representative who finally was able to tell me that my parcel would be delivered again to the parcel shop (3rd time lucky might be the angle you are going for here). I was informed that I could not have the parcel delivered to my home address, but not informed why. It took some time to track the parcel down, the fact you call yourself a delivery company is atrocious. This will be copied over to the supplier & I will be informing them of the terrible service you provide & hopefully this will allow others to use a more competent supplier as I will not be ordering from anywhere that you are the distribution for! Terrible terrible experience!