The delivery address for my parcel is linked to multiple stores, so I called them to give them the name of the specific store. The DHL rep refused to update the delivery address if I don't pay import fees. I never said I wouldn't, I was transferred to a manager that wasn't sure she could update the shipping information at all. She said, she needed to put in a request etc. I then received a weird email from the department, it was full of typos, the email didn't make sense at all. I called the direct line listed on the email. Rep #1 refused to allow me to speak to a manager because according to her my reason wasn't good enough to be transferred. Rep #2 was actually understanding but the manager he transferred me to had comprehension issues, and was talking to me like I was refusing to pay import fees. When that was never an issue. I told him, I felt like I've been treated like a thief refusing to pay import fees, when this was not the issue. He then had the audacity to get offended, and tell me not to put words in his mouth. I was trying to explain how I feel about the way I'm being treated, after spending hundreds of dollars on this order, and just wanting to make sure it actually gets to me. I've decided to contact the seller and request that my order be returned for a full refund. I will never again deal with any company that uses DHL, not even for my business. I warned the seller about this when I made the order. DHL is disrespectful, unprofessional, and they go out of their way to give you a terrible experience.