I paid premium shipping fees for a package to be picked up on 25 Apr and delivered by 27 Apr. By 30 Apr, the package was not even picked. The customer service team says "Route delay or human error". One customer service agent says "I have rescheduled your pickup". The other says "No, I can't see any reschedule." What the hell? Is this a bunch of dysgraphic retards? Sorry for the language but NO, you do not understand what I feel. It is not frustration. It is despise, utter, unadulterated abhorrence at how they have zero professionalism, zero customer focus. And they had the audacity to tell me "File a claim, we will look into it." DHL, go to hell. I did not give my precious package in your hands so you could give me a claim compensation. I paid so that you will pick it up on time and deliver according to commitment. So take your claim, take your excuses, take your customer service mottos and shove them.