I was sat in at home waiting for my delivery, receiving several messages and emails. All of a sudden I get a message and email saying that they attempted delivery but no one was in?! Totally not true and a blatant lie. I checked out of my windows and saw no sign of a van anywhere so I called their customer service thing. I knew before it started ringing that this was going to be a fruitless effort. Essentially I got a pathetic apology and silence when I pointed out all the wrong with how they are handling it. I have asked for a call back from a manager and expect that to go just as badly if not worse. I wouldn't have minded if they had actually attempted the delivery but to lie so blatantly and then have office staff back them up is just wrong and no kind of customer service. This feels like theft as I have paid for delivery and I am not getting it or maybe fraud would be the better term. Do not use them, avoid at all costs and tell everyone else not to use them as well. If you work for them... Why?! It can't be a good job when they can't even perform the most basic of their core business - delivering parcels. Just appalling in every single way.