I had my holiday insurance with Coverwise. When my father died and I had to cancel the holiday Coverwise told me I was not entitled to a refund because it was a known condition. I was not covered now that he had died because he had prostate cancer. I told them he had prostate cancer for a number of years and it was under control and I had no way of knowing it would have killed him at the time of booking my holiday. There was no compassion and at a time of severe upset and stress they would not return calls when they said, I was passed backwards and forward and had to keep emailing and phoning several times. The advisor kept putting me on hold and asking lots of questions about my Dad's death. This was very upsetting and stressful on top of losing my Dad and now losing all the costs of our family holiday. My Dad was not on the insurance documents, he was not even travelling with us and they then wanted proof and I had to send all my documents to them and a copy of his death certificate! It was appalling service. They then lost all the documents and asked me to go through them all over again! After weeks of ringing and emailing I finally got my money refunded. AVOID AT ALL COSTS.