If I could score a minus score, there wouldn’t be enough numbers to score!! 7 weeks 1 day today since I filed my travel insurance claim. I have called the claims line numerous times, 15/20 minute hold times, then 30/60 minute hold times only for the call to drop off. If you’re lucky to get through, give them your claims number and surprise….the line goes dead. I’ve had to ask them to call me back. They do an hour later, then tell you they haven’t received all the information, send it again, still not correct, then try and deduct money from the money you’re owed. I have called the customer relations, and was advised a manager would call 24/48 hours. 10 days later and still no call back. I’ve sent my complaint to the financial ombudsman so await their reply. I’ll never deal with AXA or Coverwise again!!!!!