Extremely poor service and no regard for customers' mental wellbeing. They need to be avoided at all cost. Run a mile. I purchased travel Insurance by Coverwise which is underwritten by AXA and both have lived up to their reputation of extremely poor communications after failing to provide regular updates on the progress of customers’ claims. I have still not settled my claim and it has been open since early September. I have records of chasing them on the claim since I sent my documents and yet till this date 4th November, there has not been a single communication back from them on the progress of my claim. On several occasions (I have a record), they informed me that someone will call me back and in fact promised me, but till this date no one has ever had the decency to call me back. They have admitted that my claim settlement delay has breached the timeline that applies during a stressed Covid period but they have yet once told me how long it will take to get the settlement. They are not to be trusted.