Ordered an item from Burton for next day delivery on the 24th October which never landed. Apparently the item I purchased was lost in transit. I asked for a refund which only the Next Day Delivery Charge of £5.99 was reimbursed within 3 days of my request. I then chased up via their Facebook messaging app for the remaining cost of the item I bought to be refunded and was told it would be back in my account in 5 days. I waited 5 days - no refund. Contacted them again to be told that the refund had failed and that they would re-process it. I was told this second attempt would land in 4 days. Waited another 4 days - no refund! Chased them again. Told again, the refund has failed and that the matter had been passed over to the Finance Team to re-process the refund a 3rd time. Then told to wait another 10 days. You can see a trend here which leaves me to believe Burton are simply not processing my request and are simply stalling and not wanting to refund my money - money taken without the exchange of the item I purchased. Isn't that illegal? Anyway, I shall wait again with no confidence. The experience I have had is totally shocking. I would sincerely urge people that are thinking to shop with Burton online not to do it. I see from many other reviews that I am not the only one to have had this customer experience. Truly a shambles. I feel robbed. Should anyone else feel the same way - please get in contact with the Martin Lewis Programme so we can shame this outfit!