Ordered a 6.5 foot mirror that arrived in a terrible state - scratched, not made well at all with the corner joins not touching. Sent photos to the customer service team that agreed it wasn't acceptable and arranged for it to be collected. A few attempts later and then they lost it/couldn't track it down - customer service team said they would look into it with no updates from them just a few sorrys whenever I called them - over 3 weeks later I am still awaiting feedback/refund. This is the second item I have ordered from them that I have been extremely disappointed with. Will be unsubscribing from their mailing list and never ordering from them again.