Lorraine Campbell
A friend of mine recommended this company, on this basis and what I saw on line I place an order. What a huge mistake, I ordered to items (tops) I was absolutely astounded when I took delivery of my parcel from Brand Alley. One item was fine however, the other item, the more expensive of the two was unbeliably damaged. One sleeve of this item was ripped from just under the arm to the cuff on the sleeve. Not only that the top was 'bobbled' in a number of areas, very suggestive as well as seemingly rather obvious this article had been worn! I sent pictures of it along with complaint via e mail. In fairness company quickly responded to my e mail. Needless to say I am returning this item and getting refunded.(all of which is an absolute inconvenience to me, not to mention a total disappointment) Rightly so, given this item was sent out to me in this state, totally unfit for purpose and incredulous that their lack of adequate quality/scrutiny checks allowed this item to have been dispatched and sent out to a customer. Incidentally, they could no offer me a replacement for said item as no availability! My first & last experience with this company!
1 year ago
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BrandAlley has a 2.2 average rating from 123 reviews

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