*Edit: Dropping from 2 stars to 1 because the situation continues to drag and the CS Team have suggested I go get a decorator cap for a valve that has a faulty thermostatic mechanism and another that has the connection points the wrong way round. Riddle me that! I'm 2 weeks into 'troubleshooting' the same two valves- it's nonsense and has probably cost more servicing this complaint than sending the replacements I need. As mentioned, I have NO interest in trying to keep these valves to get a freebie. Have them back! At this point, I want to throw them away, buy them from somewhere else and charge back to BH! Ordered column style radiators and matching traditional valves. Two valves are faulty, so called Customer Services who advised me to send pictures to the Tech team to verify my claim and organise replacements. Now I'm locked in a back and forth email thread, with Best Heating pushing back on me telling me there's no issue and the plumber telling me there is. The valve endlessly turns without effect and another can't be fixed into the correct position due to the 15mm facing the wrong way. I've spent over £3K and I'm trying to get a replacement for £79 valves. This is made more stressful by CS taking 2-3days to respond to each new message. Our project has been an absolute nightmare, a year of problems and when things like this that require simple solutions take weeks, with little compassion and enthusiasm for helping, the goal of getting moved in before we lose our minds drifts further away each day. I can feel the reluctance to help with the tone of each email and I'm becoming increasingly frustrated. The whole Aftersales experience is so unnecessarily convoluted and 'tick box' driven, rather than clear and customer relationship focused.