My daughter ordered the morphe palette as a present. Arrived today totally smashed and has covered my kitchen arm and my husband in eyeshadow. My daughter contacted customer services and they offered a 40% discount if I keep it, or refund in full if I send it back! Seriously! I cannot touch it as totally smashed. I will be taking this further as I have read so many other reviews like this. Disappointed is an understatement. Will never use them again. It’s strange how the reviews all related to the morphe pallets. Would appreciate a little more in the way of recompense beauty bay! Please feel free to contact me.