Just so people know it's not necessarily the technicians fault. It's this company's fault. They verbally agree upon something with the technician but then they backdorham once they start to sign an independent contractor agreement that has all kinds of things in it that they did not agree upon and in order for the end of technician to get paid from them, they have to sign the independent contractor agreement. What states in it they will not be paid. Very crooked company. I suggest you go find a technician yourself and don't use these guys as a middleman because your technician will not be happy and he will end up not doing your job correctly. He also will try to finish your job really quickly. He's also forced with their pay to try to repair your appliance when sometimes it's just not repairable within a reasonable price. So I suggest you use a company that's not third party