i have made over 6 orders in the past 24 months. never had any issues until recently. firstly i made an order, paid for it, and received a reference number. 2 weeks later when i asked if my order had been posted i was informed that the order did not go through (money wasnt deducted). there is obviously a major flaw with the system where you are given an order reference number but the order doesn't complete.... also that no one informed me and it was i who had to make the enquiry. secondly, placed another much simpler order (1 item). went through this time as payment was deducted. however again had to enquire as to if the item was sent and was informed that it was but there is no tracking.....this is the first time ever that an item was sent without tracking, had i known, i would not have placed the order. lastly. the 'new website' is worse than the old one, harder to navigate and doesn't seem to list the same amount of products as before. quite often i have to search with a part number and only then i can find it. Please take this as constructive criticism, as i know i am not the only one who has had problems recently. kind regards John