I went to th VIP event for 'extra deals discounts and offers' as well as a free 'gift' , and picked a car and put a deposit down, Paul Hughes phoned me on the Tuesday night to go in on the Wednesday and sign the documents for the car which I did and was told I could pick the car up at 10am Thursday, I then came home and got a phone call Wednesday dinner time to say I couldn't get the car I picked as this didn't have a V5 - this would take 6 weeks. I got offered a choice of two cars which would be ready to pick up 10am tomorrow so I wasn't missing out , I picked one of the cars because I was told this would be ready quicker than the other, I then couldn't pick it up Thursday either, I was offered a courtesy car and told to pick this up in 30 mins, 30mins later nearly at the garage I got a phone call saying I now couldn't get a courtesy car because I couldn't get insured (license less than 1year) , I then got another phone call an hour later to say I could , I was told my car would be ready Friday morning , I then got a phone call to say it wouldn't be ready till Friday night , I finally picked the car up Friday night after all his bother off a lovely man Colin shepherd which made the experience better as this part of the process was perfect but everything up until this had been a complete mess. I was then offered a service plan for the car which I wont be taking as I would prefer to have no one dealing like this. Being a who wasn't kicking off and shouting, I think this made the staff think this mess was acceptable as I do not see them treating a middle aged angry man this way. Their attitude was simply this is what's happening wither you like it or not and I simply think this is not good enough and I would never use Peter Vardy again and would tell everyone else I know to do the same. All of this could have been stopped if things were just checked before promised to customers time and time again