There was a problem. I had to change my booking from 3 days holiday stay to 4 because my flight had been cancelled late. I got my money back and rebooked. Because of the known chaos at airports, I arrived slightly early. This caused a problem with the number recognition and I had to call for assistance and was eventually let in by your remote operative. On my return, I could not get out of the car park as the system was asking for £40+ from me. When I challenged this, again the remote operative said I had only booked for 3 days. I advised that I had cancelled it, had rebooked and had paid for 4. He said he had been looking at information stored for only the 3 days, but eventually let me leave.