Firstly the engineer waked upstairs on my light carpet with filthy shoes, secondly they sent a plumber to fix a new pump for my boiler and for some reason he turned off the plug socket for my freezer causing approx £50 worth of spoiled food. I have emailed Wayne at VH twice to request compensation and had no reply. I have tried to call them today and held on for an hour (longer than the most awful TV or Internet companies) and had to give up. I am a Hillingdon Council tenant and I can only assume the council moved to them because they are cheap. Appalling customer service, I agree with other posters that the girls in the office can be rude and unhelpful