It is one of the worst companies I have seen. They don't care about the customer at all. I encountered a predicament with the hot water supply for showers. Initially, for the first three minutes, the water is adequately hot, but thereafter, it turns cold. I exercised patience until Monday when they dispatched an engineer. The engineer informed me that the boiler was malfunctioning and subsequently fixed it. Upon checking, I observed that the water temperature remained lukewarm. I communicated this to the engineer, who, rather dismissively, suggested that it was sufficient for showering and departed. Subsequently, I contacted their customer service, where a lady named Lina, or Lima (I cannot recall precisely), informed me that I would have to endure this inconvenience until the following week. I implored her, emphasizing the necessity of hot water during cold weather for my children's well-being. She regretfully responded that she could offer no solution and suggested that I speak to one of her colleagues. * It doesn't even deserve one star *