AVOID. Organised Village Heating to conduct an annual boiler review for £120 (inc VAT). Since being in the property (2 years), we've not had any issues with our boiler. A friendly boiler engineer arrived and conducted the review. He informed me that, although the boiler was old, there was nothing wrong with it. The following events unfolded after he left: - Village Heating emailed me with a quite for nearly £900 worth of repairs (not mentioned at all during the visit) - We woke up in the middle of the night to the boiler flashing F/1 and not working (we have a 6 week old child) - I reset the boiler but it continued to conk out and flash F/1 - Called Village Heating to explain the situation. Rather than addressing the issue, they asked me if I'd considered the quote of nearly £900 for repairs. - I restated the issue and was told I needed to speak to Customer Support. They put me through to a voicemail. - I called back and asked why they'd put me through to a voicemail. I was told that Customer Support was busy and that they'd call me back. - Still waiting for that call nearly 24hrs later... Do yourself a favour and avoid this company that is clearly taking advantage of vulnerable people.