Horrible tour company. We have placed our trust in them several times and they have failed more times than they haven't. Today's adventure was booking tickets for a tour of the Eiffel Tower. We were running a few minutes behind and notified the company around 7:21pm (for an 8pm tour). There was no response to the message. We arrived at the meeting spot 1 minute after 8pm. There was no group in sight. We waited for 10 minutes and called Viator for assistance. The response we received from the representative was, you must have missed him, you can go to the later show. I let them know that we were with an 84yr old and a 5yr old, and that was too late. I asked them to call the tour guide to come get us as we were at the entrance but they said they called and he said it was too late.there was no way a tour group walked past us at 1 minute after the hour. They we already in the event when we showed up 1 minute after the meeting time. They took no accountability or showed any desire to help a customer that was running late from a prior tour. The representative on the phone even chuckled a bit when i asked her to reach out to the tour guide and see where they were. Do yourself a favor and use Tiqets or GetYourGuide for your tours. They have better prices AND customer service if you have an issue. BTW, after they screwed us over and made my 5yr old cry, we decided to try and get in anyway. The lines were not long and the prices were cheaper for my son. Overall we went from $412.88 USD to approx. $96 for the same exact entry and admission to every area.