This is by far the most unprofessional unethical company I have ever come across. Avoid it at all costs. I purchased three sessions of harmony clearlift. After two sessions my skin was worse than it had ever been. Although they accept my skin is worse than before they have refused to continue any treatment on my face but they are refusing to refund my final session. They owe me over £200. Shrada’s (very passive aggressive bully of a manager. Who’s only interested is selling you more and deflecting ) told me she was doing me a favour by ‘allowing me to convert my credit to pay for one session of profilo’ at a cost of £450 per session! Yet again more cash from me despite damaging my skin. Not at any point have they taken any accountability or offered to remedy the damaged caused. The issues I’ve raised have been met with passive aggressions, defensiveness and bad medical advice. Don’t even bother raising a complaint. Joanna ‘ the complaints officer’ has no interest in helping. They’re arrogant, unethical and none of the members of staff I came into contact with seemed particularly trained or educated. I’ve never left a negative review for anything before but I’m so outraged by these people and their arrogance.