One small parcel returned to a company in Holland. Parcel collected from my home address the following day. That was the last time it was seen. Not even booked in at the local depot. After half a dozen phone calls and questions about the size weight and details what was in the parcel I had had enough. Took them to small claims court. Their reply to the court was they would try to reach a settlement. This was just the cost of the goods, £85. So my advice is to anyone who has lost goods or has had goods stolen is :- fill in the form for the small claims court online with all the details. It's a straight forward process and get your money back. They have been getting away with this far to long. Never use them again avoid like the plague.