I placed an order on 15.05.2024 for flowers to be delivered to my sister for her 33rd birthday. The flowers were supposed to be a special surprise and were promised to be delivered on the 16.05.2024. Today, 17.05.2024. However, as of now, she has still not received them, and there has been no communication from your delivery team. I paid £80 for this service, expecting timely and fresh delivery. Unfortunately, not only has the surprise been ruined, but I am also concerned that the flowers, when they eventually arrive, will be in poor condition, which completely defeats the purpose of this gift. This experience has been extremely disappointing and upsetting. I expected a reliable and professional service, and this has not been the case. Your failure to communicate and deliver as promised is unacceptable and has ruined what was meant to be a special moment for my sister.