My car broke down during the Easter Holiday in Bath, very far from my home. This happened on a Sunday at 11PM. I called Emergency Assist as they work with my breakdown insurer. Initially they were friendly, however after being with them on the phone I noticed that they were not providing any help. They kept saying that on a Sunday evening, they could not tow the car anywhere and that they could not help me, and instead, I should be finding a solution myself. They suggested me to find a mobile mechanic, however, they did not even help to find any. And I was unable to find any. And, despite having paid for the National level of insurance, which they say that if they can not assist or fix the car on the same day, they will send you back home with your car. I requested this last option, and they kept declining with a series of very confusing arguments. It was very awful and very desperate and stressful. This ended up by leaving my car in the middle of Bath and getting a fine from the police. I waited until Easter was finished to call Emergency Assist again that they could tow my car to a garage. They got the vehicle towed to a garage and my car got eventually fixed. As I had to wait for few days, I got a rental car which was covered by the insurance. Today, I am trying to claim this back to get at least refunded for the rented vehicle. At this point, Emergency Assist is asking for a huge amount of paperwork and make things very complicate. Surprisingly, one of the documents they are asking for is an invoice from the assistance, which was never provided to me as they liased and paid for the rescue, not me. Overall, this has been an awful experience at the event of the breakdown and during the claim process they seem also to be willing to make it a burden to avoid their custommers be successful with their claims.