This company is APPALLING! They are scamming people by misrepresenting the cover they offer and then fail to assist you if you breakdown unless you pay them a minimum of £125. I work in the insurance industry and there is no way a regulated company would get away with how EA behave, yet they are a breakdown insurance company and can get away with being unregulated. Ignore their Defaqto 5 star rating, we in the industry know that Defaqto is also a con. EA’s advertising entices people to purchase by blatantly lying about what is covered. Their policy wording is ambiguous to say the least. Be aware THEY WILL NOT COME OUT FOR A PUNCTURE IF YOU HAVE PREMIUM COVER, THEY CLAIM THAT PUNCTURES ARE ‘ACCIDENTS’ AND, UNLESS YOU TOOK OUT THE ADD-ON FOR ACCIDENT COVER, THEY WILL CHARGE YOU AN EXTORTIONATE FEE. They will claim this is normal - IT IS NOT! By using their definition, they will never cover you for punctures unless you have accident cover as tyres are neither mechanical or electrical components, which they have told me is all they will assist with without additional charges. YET THEIR FAQ’s STATE THAT PUNCTURES ARE COVERED UNDER EVERY COVER LEVEL. I made a written complaint to them after they left me roadside without assistance, have signed proof of delivery of the letter, yet never received a response. I took it up with Resolver and they then replied to that, however have clearly never read my letter at any point. They have also failed to cancel my policy following my request to do so over 6 weeks ago and it is still live today. Look up the history of the directors currently and previously involved with this company - multiple dissolved companies in many different industries. It says a lot about them and the disgraceful way this company runs. Read all the negative reviews on the internet, there are hundreds of them from people who were left roadside without assistance, or ripped off for hundreds of pounds. If this company is still around at the end of the year, I will be very surprised.