I purchased what I thought was European cover on their website, only to find out that their site had downgraded my cover due to the age of my vehicle to non-European cover, without informing me that my car was not covered due to its age. Upon phoning to request a full refund, they have the cheek to now try and charge a £10 admin fee for cancelation of a service I never clicked to purchase! They are sneaky in that their European cover is named "complete" but their non-European cover is called premium. When you click the European cover and then enter your reg, it switches your purchases to premium without any obvious notice/alert that the cover you originally selected is not valid for your vehicle, and that as such, they have changed your selection to an inferior service/product. It is now nearly a week since I both phoned and subsequently emailed to request the service be canceled with a full refund provided. I have yet to recieve confirmation that they have actioned this. I am also being told that they do not accept my position that the £10 admin charge is unreasonable and unfair (as per consumer law). I will therefore be going down the route of issuing a charge back if they do not cancel and refund in full without the admin fee. Such poor acceptance of their own misleading advertising does not give me confidence in the company should anyone need to actually utilise their services, and sneaky additions of fees for legally required actions (such as cancelation within 14 days under consumer law), do not paint a great picture. Avoid, unless you want to be having to argue over technicalities and hidden fees on the side of the roadside.