I have been with EA for 3 years and have never needed their assistance. I changed my vehicle and wanted to update my registration number. After 10 minutes on hold, I was passed on twice to the relevant operative. I’ve never heard someone so disinterested in my enquiry, ever. They wanted to charge me £5 to delete 4 letters and 2 numbers and replace them with the same amount. This takes literally seconds to do. I declined to pay and therefore cancelled the policy. No emotion, no customer service, zero response. I have read the reviews and I can believe every awful experience. I’m just glad I never needed them in an emergency situation.