I would avoid this company. I had a breakdown for the first time in years recently. The car wouldn't start, turned out to be a battery drain due to shorter journeys being taken in the vehicle and the wintery weather demanding more electric items in the car being used. Even though I'm a paid-up member, they charged me an additional £125 because the battery drain was down to "human error" and therefore I was liable for this as per their terms and conditions. If this is the case, then surely any fault that might occur with your car could be down to their version of 'human error'. This means in addition to your annual fee for their cover, you could well be paying £125 additional fees for a call out.