I broke down with my 2 elderly parents in the car on a freezing day my hazards were working and I was pushed to the side by a passer by I rang emergency assist explaining my car had just stopped at the lights after a while the lady tried to tell me I hadn't provided paperwork from a breakdown 18mths previously and I wasn't covered I told her I had but after ages and getting nowhere I asked to speak to an supervisor he argued it too and said I would have to pay over 300 to tow my car they also tried to tell me it was like a fault i had 3mths previously which i had rung them to ask if they put batteries in as my friend said her breakdown did they dont , noone came out as my car was in my road and i went to Halfords like anyone would and got a battery there and my husband put it in after 2hrs of freezing and getting nowhere I did speak to a lovely supervisor who immediately saw the paperwork for breakdown 18mths ago the one noone previously could see and couldn't apologise enough saying she would send an urgent recovery ASAP but in meantime a friend had got a mechanic out and got the car wking in 5mins due to a loose coil I wrote a complaint and it was answered stating because of my battery going 3mths previously and me not issuing paperwork I wasn't covered I did reply to this email stating wot paperwork was needed as noone came out to me I had a flat battery and it was replaced but STILL noone has bothered to reply to me Then 3 days later I get an email asking me to renew as I'm a good customer at discount!@@@! I paid for the breakdown and when I needed it you refused it so disgusting Company and in all my friend eyes 2 Won't be coming bk and thanks for Yr concern over my 2 88year old parents!!!!!