On 10th February I requested assistance from Emergency Assist It appeared to be the same fault I had incurred recently and I volunteered that information. I was then told ‘the small print’ states they would not respond (or charge me £125). The fault appeared to be a ‘dead battery’. I also pointed out that at the time of the last call out, as I recall, I was told there was no need to get the battery checked just go for a short drive to recharge. The battery is almost as new – well 2017 – but the car has only done around 18,000 miles i.e. not in my opinion or one of your contracted agent’s opinion, normally reason to consider a replacement battery. I was then told that ‘the call out ‘ staff are not responsible for giving advice. I pointed out these were the people that Emergency Assist ‘contracted’ to perform the call out and it would seem pointless to ignore their advice, about the car, to satisfy your small print. [If I was advised the car was dangerous to drive I wouldn't ignore that just to conform with the small print]. It would seem ‘stupid’ to think this should be ignored or need me to refer to the small print. I can confirm that to be cautious I did call into Kwik Fit locally and I explained the scenario and asked whether they could check the battery. I was, however, advised, at this point in time, they were unable to do so because they had not had training on any form of electric vehicle (my car is a self-charging Hybrid). I accept their statement ..but .. seemed a little unhelpful. Any explanation by Emergency Assist was treated with a polite ‘ go away ‘. The young lady was pleasant enough but unable to provide what I would consider a reasonable explanation and there was no other more senior person available. A truly dreadful experience and appears, in this case certainly, not to be a valid reason NOT to perform the task for which I purchased ‘break down cover’. I managed to find a retired mechanic who lived about 20 yards away so was up and running in no time. I subsequently went to Halfords who ran a test which gave a result (print out) “GOOD, RECHARGE”. I was suspicious had additional checks performed which showed the battery was not holding a charge. I got the battery replaced. All turned out well - but could have been so much worse - i.e. late at night on a motorway. I am well retired so could easily have been problematic and potentially dangerous. Just seems appalling behaviour and one that could put lives at risk.