My husband and I booked a holiday, including a cruise, earlier this month at the 1st Birthday Celebration day. We were well looked after by Craig Mcallister. He was knowledgeable, enthusiastic, patient, a good listener, professional, courteous, with a good sense of humour and obviously enjoyed his job. Everything Craig said he would do was done quickly and efficiently. All our documentation was well explained and provided timeously. We phoned today to speak to Craig, whom we discovered is on a leave, so spoke to Michelle. We would like to say that Michelle was also had the same qualities with an equal knowledge to Craig. We gained much information and she helped us to resolve our dilema. So we would like to let you know that for us Michelle also gets 5 stars. All Barhead staff have always treated us exceptionally well, we were very sorry to see the demise of our local shop in Irvine and the loss of contact with Debbie Ballantyne, who also was most helpful and patient in the past. Thank you Barrhead Travel for great service and prices.