Horrendous customer service, when you ring to chase up your order, they always want to call you back. Don't fall for it! They aren't aren't actually going to call you back. They will tell you order is ready and organise delivery dates with you. Again don't fall for it! The date will come and go and you will call them to speak with an adviser that knows nothing about your order and will confirm they don't have your items in stock and wont for weeks and that your order was never actually placed with the supplier. But they will assure you that they will sort this for and they will give you another date, another empty promise and the cycle the begins again. Finally after waiting over a month for your item and being told empty promise after empty promise, you get to speak to the Manager to receive your apology and yet another date for your order and another empty promise because when you ask for the delivery confirmation in writing he decides actually they are unable to 100% confirm if you will receive your order. - I have now received a refund, after wasting weeks trying and hoping my order would arrive. I will never buy anything from this company again.
3 years ago
Bed Factory Direct has a
4.0
average rating
from
863
reviews
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