Allegro made me an offer that was a little lower than some others but I accepted for the convenience of their collection service and strong customer ratings. Having packed up my digital piano and moved it to the ground floor of my building at Allegro's insistence, despite having a paralysed hand, the 2h collection window came and went. I had to haul the piano - literally singlehandedly - back up the stairs to my flat. The driver arrived more than 2 hours late and then wouldn't provide a collection slip for the piano. He was late, wasn't in a uniform, and refused to show me his work ID. All of this made me worry it was a scam collection, which I explained to the driver, but he offered no reassurances whatsoever. Considering the item's value, I wasn't happy to proceed with the collection. As soon as I closed my door, the driver loudly shouted "c*nt" through it and slammed the door to the building. I raised this incident with Allegro to arrange another collection window and make them aware of their contractor's actions. They were mildly apologetic while defending the courier as a company they've worked with for years. Another three 2h collection windows were booked with the same courier. Despite being present for each one, no one called to collect the piano. No one phoned me to double check if I was home either. On the morning of the fourth collection booking, I emailed Allegro confirm the collection and say I'd be home. The collection slot came and went. Allegro responded at the end of the day to essentially say they believed the courier's version of events (which was never relayed to me) and I'd have to arrange collection myself and they would add £15 to the purchase price. Unlike the courier company and driver, I have nothing to gain from skewing the facts. The whole thing was hassle from start to finish even without vague accusations of lying and being called a c*nt. Overall, this was a truly bizarre and unpleasant experience.