Atlantic 4 Person Inflatable Hot Tub | Grey Stone Reviews

4.8 Rating 82 Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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“Still not opened yet. Waiting till the weather is better. Thank you. Delivery was excellent here in 1day. Brilliant company. Definitely recommend wave spas.”

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“Fits perfect in my little corner”

1 Helpful Report

“Great purchase very relaxing Lovely item all has described on wave website Purchased before from wave so we knew what to expect Idea buy Delivery very quick”

1 Helpful Report

“I bought this hot tub summer before last. I’m concerned the bubbles faded after only one month of use were not as powerful. But what concerns me more is I ordered chemical beads for the hot tub to make it smell nicer. Wave has shown me shocking appalling customer service and have sent the beads rolling around in a box with the filters so the beads smashed all over the product and the scent and beads went everywhere in my living room and burnt my eyes and they point blank refused to replace anything but the broken beads Jar. They wanted me to wipe chemicals off the products and keep them. Come on Wave there are health and safety laws about sending chemical products through the post to customers. They were more concerned about how the box was damaged than mine and my childrens health. I told them keep your profits and I will report them to trading standards as my eyes are still stinging. I have a hot tub that I paid full price for that’s not as powerful as it needs to be and a load of beads and smell all over my laminiate in house which I may never get rid of. Shocking after sales service and no customer care to my children or my welfare. I even sent them photos of my damaged face because I am disabled and I don’t need to be blinded by strong chemical smells like that.”

2 Helpful Report

Hi there, Thanks for your feedback concerning your recent experience. I do apologise that the Scents you purchased arrived in an unsuitable condition; great care is taken when packing our products and I therefore believe the damage would have almost certainly occurred during transit. Regarding the responses from our Customer Care team, I can see they did in-fact replace the aforementioned items for you once the issue was brought to their attention. Further, I would just like to clarify that the request for photos and more information regarding the condition of the items is so that we can not only provide proof to the third-party carrier as to the lack of care given to your delivery, but also to our warehouse team so that we can work to prevent anything similar from happening again in the future. I would like to make you aware though, that the Scents can be very easily cleaned up and are not likely to cause any irritation. I can also see the Customer Care team were more than happy to get you in touch with a Manager so you can continue your query further. I'm glad these could be replaced for you and I look forward to everything being resolved for you. Kind Regards, Tom @ Team Wave

“This was easy to put up and we loving it everything is true to what is promised. Happy customer”

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“Delivered on time here in a couple of days .Took no time to set up .nice looking hot tub .Grandson very pleased and we cannot wait to use it . Thank you it’s a bargain at price paid in sale looks much nicer than the old hot tub .”

1 Helpful Report

“This is my second Wave hottub! This one was for my mum. She loves it and we had it set up and running in a few minutes. She went in it a few hours later with a glass of bubbly. Highly recommend.”

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“It’s our practice run for a burger one when we move so it’s lovely- just getting used to all the chemical upkeep - a real life saver after a heavy gym session!”

1 Helpful Report