Hello, firstly you ordered flat packed through our website and this is clearly stated that they arrive uninflated. Secondly you were advised by email and a phone call which we explained to you that the items were out of stock and you have paid for flat packed balloons, you were then kindly advised further that we do have alternative balloons very similar and these could be sent out by our service 'balloon in a box'.
You were then made aware that the cost will be more as these will need helium and will be sent out by Royal Mail, you decided to stick with the price you originally paid and you were happy with us to send one balloon in a box out. Our balloon in a box is £15 for one balloon but we actually sent you two balloons as a good will gesture as the items were not in stock and we apologised for any inconvenience.
With regarding the deflated balloon we were not made aware of this, we would of been more than happy to send you a replacement.
Many thanks,
Nadine
