“I ordered a Stoves electric range cooker on 28th December 2019 , on the 7th Jan I received an email to confirm this item was out of stock and would not be sent out until February.
I decided to cancel the item and request a refund as we needed the cooker at an earlier date.
I completed the refund request forms a number of times , each time being told the refund would be between 7-10 days.
It is now 15th April 2020 and I am still waiting for the refund of £1787.49
The customer service from Powerdirect.co.uk is appalling with no responses to my emails or update on my refund.
I would strongly recommend not using this company.”
“Ordered a VERY expensive Samsung dryer which was supposed to be 7-10 working days despatch. After 7 working days I asked for a delivery date so I could arrange to be in for the delivery and all I got back was a form email saying it will be 7-14 working days. After day 10 I chased again asking where it was but they just ignored me. I asked for a refund and got generic reply saying the refund will show on my card after 10-13 working days. We are now at day 20 with no refund and they are ignoring my emails. I have reported them to my credit card as a fraudulent transaction as I cannot get any answer from them. I ordered the same model from somewhere else and it arrived 5 days later without any problems.
Don’t Use them as they just steal your money and ignore you.”
“Very misleading advert for a slow cooker.
But after reading other reviews it wasn’t worth returning it as other customers have struggled to get refunds!
Plus I would have had to pay the postage to return the item even though the description of the item was incorrect .
If I had read the reviews from this company I wouldn’t have bought it!
Dreadful !”
