“NOT a two part pond, disappointly inaccurate description. Very unhappy, this is now being returned BUT despite this not being my error I have to wait 10days for a refund. Not a good experience”
Hello Jakki,
Sorry to hear of your experience. There seems to have been some miscommunication with the customer services team. I had asked them to refund you in full and tell you to keep the pond as we no longer have any of these in stock. If you have already returned the pond, please email us and we'll send you a voucher by way of apology for the inconvenience. Alexis
