“I have used these before and never had a faulty test. This time round, 3 of the tests so far have been faulty :(
They aren’t cheap and having to do an extra one is a complete pain. I do the test by dipping the stick into a pot for 20 seconds so I know it is covered enough..”
Thank you for getting in touch. We are very sorry to hear you had issues with your product.If you would like to discuss this further with a member of the team, please email info@drfertility.co.uk. Best wishes, Abbie
“Had my monitor two months now. Very easy to set up and very easy to use. After reading a lot of reviews some women never had a peak in their first cycle. I had a lot of high days then was surprised I got two peak days. I would recommend give 4 stars but hopefully will see that positive result soon then I’d give it 5 if it works. Fingers crossed”
We are sorry that you have not been satisfied with the level of customer service that you have received. Your case is being reviewed by the team. Best wishes, Abbie
“The sticks are not recognised by the monitor, you put in a fertility stick and it states pregnancy testing in progress, you insert a pregnancy test and it states fertility test in progress. The whole machine and sticks cause anxiety and Dr fertility refuse to accept responsibility for faulty goods and oslm you off to Clearblue who are pretty hopeless and supply used refurbished goods as replacements. Don't bother with these products.”
Thank you for getting in touch. We are very sorry for the issues you have had with your purchase and any upset that this may have caused. A member of the team has been in touch with you to resolve this for you. Best wishes, Abbie
