“I ordered Soffiata and received a different 00 flour. I was reassured on the phone that all 00 flours from Mulino were the same but the protein content for the flour I received was 11.5 g compared with 14-16 with Soffiata. I think if you have a ‘flour of the month’ you should supply that or inform the customer when ordering that you have sold out and you have a substitute. I don’t think you should just send a substitute with no explanation.”
