Solutions Overview Learn about REVIEWS.io solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence Identify & engage with influential customers
Features Google Seller Ratings Get the competitive edge with Seller Ratings Ecommerce Integration Find integrations for the most popular ecommerce platforms Reputation Management Gain control over your online reputation Reviews in Salesforce® Get in-depth customer insight within Salesforce® In-store Reviews Publish & collect reviews within your store Review Publishing Publish reviews and see SEO benefits Video Reviews Collect feedback that makes a powerful statement Social Proof Turn reviews into marketing banners & videos Reviews Adverts Boost brand awareness and re-engage shoppers SMS Reviews Improve review conversion with SMS reviews Merchant Metrics Turn reviews into actionable insights Competitor Analysis Take action with real-time competitor review data
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Solutions
Overview
Company Reviews
Product Reviews
Local Reviews
Influence
Pricing
Features
Integration Library
Google Seller Ratings
Reputation Management
Reviews in Salesforce®
In-store Reviews
Review Publishing
Widget Library
Video Reviews
Social Proof
Reviews Adverts
SMS Reviews
Merchant Metrics
Competitor Analysis
Resources
Case Studies
Blog
Guide to Reviews
Downloads
Support Center
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Gorgias Integration

Gorgias is an innovative helpdesk application that enables online shopping sites to deliver effective consumer support.

Our Gorgias integration enables your customer support teams to take immediate action against customer feedback and queries, all without leaving the helpdesk environment.

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App Categories

Help Desk

Integration

  • Developed By REVIEWS.io
  • Installation Support
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Resources

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Benefits

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Supported Platforms

Shopify, ShopifyPlus, BigCommerce, Magento

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Grow Through Exceptional Customer Service

Enabling the integration allows REVIEWS.io to automatically create tickets for reviews that are less than or equal to 3 stars.

REVIEWS.io will provide additional information including order ID, product SKU and how many followers they have on Instagram. Once the support ticket is closed an automatic email is sent offering the option to revise the review.

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Improve Response Times to Reviews

Delayed response times are a huge source of friction for the online shopper. If they have a less than satisfactory experience, they expect their issues to be resolved efficiently in a quick time

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"REVIEWS.io work with you to meet your business needs. Their third party feature has transformed our scores at no extra cost."
Neemisha, Brand Executive

Product Review Collection

Collect combined company and product reviews to create social proof around your brand, enrich product information, and enhance your brand’s reputation everywhere online.

Product Reviews

Reporting & Competitor Analysis

Real-time review data enables you to utilise actionable insights from our comprehensive Merchant Metrics, Competitor Analysis and Sentiment Analysis feature sets.

Competitor Analysis

Reputation Management

Review collection across local review sites improves your online reputation everywhere shoppers look, facilitating better brand trust, giving you the competitive edge.

Reputation Management

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Solutions
Overview Company Reviews Product Reviews Local Reviews In-store Reviews Google Seller Ratings Influence New Pricing
How it works
Review Collection Review Management Review Publishing Import Reviews Widget Library Integration Library
Features
Video Reviews Social Proof Reputation Management Reviews in Salesforce® SMS Reviews Review Adverts Net Promoter Score Reporting Competitor Analysis Merchant Metrics Expert Answers
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