Gorgias Integration

Gorgias is an innovative helpdesk application that enables online shopping sites to deliver effective consumer support.

Our Gorgias integration enables your customer support teams to take immediate action against customer feedback and queries, all without leaving the helpdesk environment.

App Categories

Help Desk

Integration

  • Developed By REVIEWS.io
  • Installation Support
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Resources

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Benefits

Create Gorgias Account

Supported Platforms

Shopify, ShopifyPlus, BigCommerce, Magento

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Grow Through Exceptional Customer Service

Enabling the integration allows REVIEWS.io to automatically create tickets for reviews that are less than or equal to 3 stars.

REVIEWS.io will provide additional information including order ID, product SKU and how many followers they have on Instagram. Once the support ticket is closed an automatic email is sent offering the option to revise the review.

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Improve Response Times to Reviews

Delayed response times are a huge source of friction for the online shopper. If they have a less than satisfactory experience, they expect their issues to be resolved efficiently in a quick time

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"REVIEWS.io work with you to meet your business needs. Their third party feature has transformed our scores at no extra cost."
Neemisha, Brand Executive

Product Review Collection

Collect combined company and product reviews to create social proof around your brand, enrich product information, and enhance your brand’s reputation everywhere online.

Product Reviews

Reporting & Competitor Analysis

Real-time review data enables you to utilise actionable insights from our comprehensive Merchant Metrics, Competitor Analysis and Sentiment Analysis feature sets.

Competitor Analysis

Reputation Management

Review collection across local review sites improves your online reputation everywhere shoppers look, facilitating better brand trust, giving you the competitive edge.

Reputation Management

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Alice, Customer Support

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