FAQS

WHAT'S THE FASTEST WAY TO COLLECT REVIEWS?

Start out by using our Review Booster. Email a review request to your last few months customers to see a quick return in just a few days.

CAN I CUSTOMISE THE QUESTIONS YOU ASK MY CUSTOMERS?

Yes, our system is fully customisable. You can tailor questions around delivery or specific customer service questions.

WHERE ARE YOU BASED?

Our head office is in Leicester, UK and our US office is in Irvine, California.

IS THERE A 12 MONTH CONTRACT?

No, we don't believe in lengthy contracts. We just need 30 days written notice if you want to cancel. We are confident that if you sign up with us you will stay because you want to, not because you have to.

HOW LONG DOES IT TAKE TO SET UP AND IS THERE A SETUP COST?

It normally takes around 2 to 4 hours to get you set up. We don't charge for set up on Basic and Business packages.

DOES REVIEWS.CO.UK HAVE A LICENSING AGREEMENT WITH GOOGLE?

Yes, we have licensing agreement with Google which means our reviews are included against your Adwords and Google Shopping results.

WHAT'S YOUR AVERAGE COLLECTION RATE?

This all depends on the sector of your business, but most ecommerce websites will have a collection rate of over 8%.

We pride ourselves on having the highest collection rate in the industry. If we spot your collection rate is below 7%, we put one of our email specialists on the case to try and improve your conversion.

  • Collection Rate Guarantee

    If you are currently with another review collection company and are thinking about joining Reviews.co.uk, we will be happy to do your review collection for Free if your rate isn't equal or higher to what it was with the other company.

WILL HAVING REVIEWS REDUCE MY ADWORDS COSTS?

In most cases yes! Having stars next to your Adwords will have a dramatic effect on your CTR and CPC rates in Google Adwords. According to Google - On average, ads with Seller Ratings get a 17% higher CTR than the same ads without ratings. You can read more on this here .

WHERE MY REVIEWS SHOW UP IN GOOGLE?

The reviews your customers publish on Reviews.co.uk will appear in:

  • Google Shopping Stars & Reviews
  • Google AdWords Stars & Reviews

WILL YOU USE MY CUSTOMERS DATA?

Never. We work as an email service provider similar to MailChimp or Constant Contact. We have a section in our Privacy Policy that says we will never use an email address unless instructed by the company sending the data. We take your data seriously which is why all data is stored on a SSL 128 bits protected server.

Can I customise the collection email?

Of course! You can add your company logo and change the colours and design of the collection email to suit your companies image. If you need any help customising your email please don't hesitate to ask! We have a team of experienced email specialist who can create the perfect collection email free of charge.

Can you do the Review Booster for me?

Yes, no problem. As long as you are a paying customer we will be happy to process your review booster for you.

What level of moderation do you offer?

Reviews that include defamation or are libellous can be moderated. You must state your reason for why you feel the review should be moderated. If you decide to leave the review in moderation, someone from our team will investigate and make a final decision if it meets our moderation guidelines. Clients found to be abusing our moderation process will either have this feature removed from their dashboard or have their account closed. We highly recommend replying back to any negative feedback.

How often can I use the Review Booster?

You can use the Review Booster as often as you like. Some of our clients use it daily.

How long does it take for Merchant Reviews to appear next to Google Adwords results?

This can take anywhere from 3 to 6 weeks.

Is there a minimum number of reviews you need before you get Adwords stars?

You need a minimum of 150 reviews within a 12 month period with an average score of 3.5 or higher.

How do you stop companies from submitting reviews for themselves?

To keep companies from reviewing themselves, we do several things. We log IP addresses, always use email verification, and track invoice numbers for each customer. If we can't verify that the review is coming from a legitimate reviewer, the evaluation will not be put up with a verified badge.

How do I add a company that is not listed?

From the homepage, type the company name in the search box. If the company already exists in our database, it will automatically come up. If it doesn't exist yet, it will allow you to add the new company.

How do I change my account info?

Three Easy Steps:

  • Login to Reviews.co.uk
  • Click on my account from the top header menu
  • Update your picture or other information

Why isn't my review showing up?

Your review should be posted within 48 hours. If it's not up after that amount of time, be sure to check that your account is activated. Simply click on the link in the email that we sent out when you first signed up. Also, check to see that your review has not violated any of our policies. We usually send an email to let you know if it has.