“The communication throughout the purchasing process was excellent. I was kept informed at every step, which added to my overall confidence in the dealership.”
“I appreciate the honesty of the dealership staff. They were upfront about the car's condition, and there were no surprises during or after the purchase.”
“We have never used Zoom Auto before, but recently purchased a car from them. Terry provided a first class service for which we thank him and would highly recommend this garage to anyone wanting to buy a used car.”
“Its my 2nd time i purchased my car here. Terry was very helpful and kept me informed. They never presure the customer. From getting the quotes to collecting the car was very easy. Highly recommended...”
“I brought a car with Zoom Auto through a 3rd party finance party. They advertised the car to be in good condition, road legal and all services are up to date. This was extremely false. From the moment I brought the car, there was endless issues with oil leaks, coolant leaks, the gear box and also the brakes were not road legal. When presenting these issues to Zoom Auto, as I have 6 months warranty, they gave very little support and only fixed an issue when the finance company would argue with them. Despite still being in the legal warranty, they refused to pay any more money towards the car when a problem a with the gear box happened and declared me to pay to get fixed myself, despite me already paying nearly £1000 for repair costs that they had refused to pay. Terrible customer service and they do not follow the legal rules after the Consumer Rights Act 2015.”
