Ziffit Reviews

3.75 Rating 181 Reviews
69 %
of reviewers recommend Ziffit
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone

About Ziffit:

Ziffit is a really easy way to trade in your old Books, Games, DVDs and CDs. We have made it really quick and easy for you to get cash for your stuff and it is completely free

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Anonymous
Anonymous  // 01/01/2019
At first when I started using Ziffit it worked fine. Paid out on mosdt of books accepted but over the last few months out of 20 plus books scanned only about 3 accepted which dod not add up to the amount or number your company accepts per order. Then when adding or trying to add a further order the books originally accepted were rejected. Very disappointed.
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, Ziffit
Easy book scanning, problems with payment, both ziffit and PayPal don't know where my money is. I clicked the link to claim my payment and the page won't work, called PayPal, they said they cannot see it on their end and asked me to ask for a transaction id, emailed ziffit and they told me to call PayPal. Not happy
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, Ziffit
Website functionality is limited, saving a partial trade for completion later doesn't work. I didn't try the mobile app. It took 3 attempts to get a courier to collect due to a problem at Ziffit's end, customer service attitude was poor. Prices are low and payment is much slower than they claim. I probably wouldn't bother again.
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Waste of time and effort. Parcels all ready for collection and received 3 differing times for collection with two names of delivery driver, waited In specially -NO ONE TURNED UP TO COLLECT!! To be fair it’s a complaint against DPD rather than Ziffit, but they should use a reliable collection company!
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Courier arrived at some unsocial time and left us no options to re-instate collection. We are not open every day so if he came back unannounced we would not be aware. Communication is with DPD not Ziffit and while you can choose a date, that's the only option.
Hello, DPD collects within the hours of 9am to 5pm, on the date of collection you also get an hour timeslot for delivery. We can see that this was attempted on the 22nd September at 9.02am. Please contact support@ziffit.com with your trade number and how many boxes you have and we can book this in. Thanks, Ziffit.com
Sent 2 trades to ziffit, both were delivered 8/17 @6:33pm per fed ex tracking. The ID: US_64754. I received an email stating to send my trade on 8/27, 10 days after they’ve already received the shipment. On 8/29 I received another email that they are checking my items. But only for 1 shipment that I did receive payment for on 9/4. Sent FedEx tracking numbers to them for outstanding trade payment. Still no word. I understand Covid could impact processing times, but better and more responsive communication has to be given to customers to keep them informed on the status of their trades when they are issues.
Hello, Thanks for this. We are unable to see the tracking for this trade. - https://www.fedex.com/apps/fedextrack/index.html?action=track&tracknumbers=395721987697&locale=en_GB&cntry_code=gb Did you send this in two separate parcels? Please forward all tracking information for this trade to help.usa@ziffit.com and our team can investigate. Thanks, Ziffit.com
Good idea ,but slightly underwhelmed at the prices you offered ,could be a little more generous..know you have to make profit but £3.20 for a £40 book ..thought a £5 at least !!
Hello, Thanks for sharing your thoughts on the prices we offer. There are many variables taken into account when offering a price for the item. Whether it will sell, it's popularity, and of course how it Is doing in the market currently. The prices we offer are updated daily. Thanks, Ziffit.com
Ziffit is rated 3.75 based on 181 reviews