Ziffit Reviews

Name: Ziffit
Rating: 4.04

4.0 Rating 1,591 Reviews

74 %

of reviewers recommend Ziffit

Company Reviews

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Metrics

4.0

Based on 1,591 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Helen

Ziffit 3 star review on 17th December 2022

Juliet

Ziffit 1 star review on 7th December 2022

Sean Terry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ziffit could not provide proof as to why they didn't pay for an item I sent-it was stated as parts missing but that was impossible. Will not be using again and would not recommend”

Helpful Report

Posted 11 months ago

“Very efficient when selling items. Very efficient pick up of items. Disappointed that severeal items I sent were rejected. Otherwise very happy with your service.”

Helpful Report

Posted 11 months ago

“Usually very good. When you trade, they give you a price without specifying the condition. I try an weed out any poor ones before sending. Any that do slip through and are rejected, they usually give an explanation, e.g. bent cover, or underlining. However, they must be overwhelmed with books at the moment; the last trade I sent on 11th April, Trade 7427743, only half of the books were accepted, the others were marked as "not received"”

Helpful Report

Posted 11 months ago

“Frustrating to be forced to have a pick-up rather than take to a drop off myself, but the driver was prompt. A few books declined for water damage, two cds damaged, three cds 'not included': no books had been near water; I tested and cleaned all the cds; I checked them off the list as I packed them....... someone's pocketing items instead of paying us the derisory amounts Ziffit offer. Really poor.”

Helpful Report

Posted 11 months ago

“I had one item rejected (no explanation) and anothertwo where Ziffit claimed they were not received. I know that all my books were in good condition and that all were in the package. This does not inspire confidence”

Helpful Report

Posted 11 months ago

“Understandable Web site easy to use it does not need a smart phone any computer as long as WiFi is available ideal for older sellers. Payment is made promptly prices are fair only problem without a car getting to drop off points.”

Helpful Report

Posted 11 months ago

“Good price normally paid for my books. Payments sometimes a bit slow coming through. Otherwise, customer service good.”

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Posted 11 months ago

“Fab service. Extra cash for sorting my books out ❤️”

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Posted 11 months ago

“You booked for 3 boxes to be collected, but i 4. It Caused so much trouble mainly the fact that I couldn't discuss this with you as the contract lines are still closed.....I'm sure that you will blame covid but that's not an excuse.”

Helpful Report

Posted 11 months ago

“Always very straightforward and easy to process each item but a shame that some of your items aren’t worth much even when brand new. Overall service is great and I like having the option to drop off or have my items picked up.”

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Posted 11 months ago

“easy to scan bar codes on books and then complete trade. Not always a lot of money for each book but simple process to pack up , print off label and take to local delivery point. Money in bank within a few days once order has been checked.”

Helpful Report

Posted 11 months ago

“I sent my items to you via In Post a week ago but I've heard nothing. The Ziffit App suggests you haven't received my items yet but In Post never send me a confirmation email so I've no way of tracking whether my parcel has arrived or not. It is all extremely frustrating. I have had this same experience before and it was weeks before it got sorted so I was reluctant to use Ziffit again. I'm very much regretting my decision to give it another go!!!”

Helpful Report

Posted 11 months ago

“Our Library is open between the hours of 10.00 am and 5.00 pm. For some reason it seems that either you or DPD find it impossible to arrange for a collection between those times. This failure has only come to the fore recently. In almost 4 years of trading this was not a problem but in the last few months it has got progressively worse. We are now thinking of stopping selling our used library stock via Ziffit.”

Helpful Report

Posted 11 months ago

“Provides an opportunity to recycle your preloved books. Pays a reasonable price.”

Helpful Report

Posted 11 months ago

“Great. Happy with the fact I get a bit of cash, easy drop off and process plus the fact my books get sold on :)”

Helpful Report

Posted 11 months ago

“Easy to use via scanning barcodes. Simplicity. If I were to recommend an improvement from a customer perspective I would say, as a disabled woman, that I would prefer parcels to be collected from the house rather than having to schlep to a shop, which can be challenging. But other than that, a good experience.”

Helpful Report

Posted 11 months ago

“The process is very simple and efficient - scanning, posting, payment done in about a week. Because it was a big box of books, a courier collected, which was great. My main issue is if I have a small box to sell then ziffit only offers the option of dropping them at in-post lockers - and the ones near me are always full. I wish the option of taking the box to a local store was still available.”

Helpful Report

Posted 11 months ago

“Quite an easy process and payment came through without any issues”

Helpful Report

Posted 11 months ago

“As always, easy to complete my checks, go up the street to local shop to drop parcel, what could be easier! Thank you Ziffit.”

Helpful Report

Posted 11 months ago

“very low prices; could not complete trade on app so had to enter ISBNs manually on pc; too many items rejected for spurious reasons. Will try We buy books next time.”

Helpful Report

Posted 11 months ago

Ziffit is rated 4.0 based on 1,591 reviews