ZenithHome.co.uk Reviews

1.00 Rating 2 Reviews

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2 reviews

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Mouldy old dough

Just Finished the 3hr sales pitch, 2hrs wasted on this ridiculous convoluted, 'Portfolio' option and various staged calls to management getting the price down from 22k to 8.5k if i paid 200quid there and then, and accepted all the marketing, install dates of their choosing and a confidentiality agreement. All a pointless and underhanded waste of time. Salesman assured me that the company had been in business for 50yrs and had 99pc positive feedback........ now discovering complete lies. Assured me all fitters work for them directly and in full time employment, which i did not believe for one second. Thank goodness i had to go out as he skipped through his 'usual ' sales speech although knowingly making me an hour late. The product sales pitch and price were absolutely fine, and they may have had a sale if the salesman hadn't worked to this torturous and scripted routine.

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"Just Finished the 3hr sales pitch, 2hrs wasted on this ridiculous convoluted, 'Portfolio' option and various staged calls to management getting the price down from 22k to 8.5k if i paid 200quid there and then, and accepted all the marketing, install dates of their choosing and a confidentiality agreement. All a pointless and underhanded waste of time. Salesman assured me that the company had been in business for 50yrs and had 99pc positive feedback........ now discovering complete lies. Assured me all fitters work for them directly and in full time employment, which i did not believe for one second. Thank goodness i had to go out as he skipped through his 'usual ' sales speech although knowingly making me an hour late. The product sales pitch and price were absolutely fine, and they may have had a sale if the salesman hadn't worked to this torturous and scripted routine."

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Posted 3 months ago

"Having told the salesman before he came that we only wanted a quote and would not be placing an order that day, it took us nearly 3 hours to get rid of him, during which time his quote was reduced by nearly two thirds! He finally left very disgruntled and without an order! Hindsight is a wonderful thing, and having had Zenith Staybright windows installed 29 years ago and being very happy with both them and the installation we decided to let Zenith install my new windows. We did the read the many negative reviews on numerous review sites, but thought people who just liked to complain wrote them. How wrong we were! This is our tale of woe. On the 19th October 2016 two teams of fitters from Job Worth Doing, (apparently they are sub-contracted by Zenith to do the installations) arrived at about 10.20am to start removing our old windows and fitting new ones. Bulls in a china shop would best describe how they approached or should wesay “attacked” the work, with broken soffit boards and damaged masonry around the surrounds as they got the old frames out. Then, having replaced, but not finished off, 7 of the 11 windows, they all packed up and left again soon after 3pm! On the following day only one pair of fitters returned at about 9.20am. They had to fit the 4 remaining windows, one of them a very big lounge window, as well as finishing off the poorly and partly completed windows left by the other team. Fortunately it was the slightly more responsible of the two teams who returned, and they worked until well after dark to try to finish the job. They eventually left well after 8pm, having worked by the light of my security light and still having to leave a lot of final finishing to be done. After 4 weeks, and many calls to Zenith Customer Services and Jobs Worth Doing, plus emails, a fitter finally arrived! The replacement front window was too big for one fitter, so he hadn’t even brought it with him. He did fit a replacement back bedroom window only to discover that also had a mark on it, so yet another needed! He said he would also need to order new internal beading for some of the other windows as well as wider trim to support sagging soffit boards. Now after a further 2 weeks we still have the front bedroom window with a large crack from top to bottom, and both back bedroom and bathroom windows with unsightly scratches and marks on them as well as a lot of external finishing to do with regard to completing sealant. We have phoned yet again to complain, but at the time of writing this, 7 weeks after the original installation, we are still waiting to hear from both Zenith and Job Worth Doing as to when (tempted to say if), the problems are to be sorted out. Ironically, the large Zenith advertising board is right underneath the cracked and partly completed windows. We are happy to leave it there as a warning to any potential customers! We leave you to decide whether Zenith windows are for you or not!"

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Posted 1 year ago

ZenithHome.co.uk is rated 1.00 based on 2 reviews

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