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Zavvi Reviews

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

Company Reviews

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Zavvi 1 star review on 4th May 2023

Crystal Carpenter

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Ghostbusters jacket on the 22/11/21 & to this day, order stays says ‘awaiting dispatch’. I have contacted them many times and they reply with a different excuse. My favourite one was ‘I hope I appreciate how busy they are’ this is a month of waiting. Never will order from them again. I asked them to refund my money and they refused. Terrible company and they should be shut down!”

Posted 2 years ago

“I got charged when I haven't ordered anything. Still waiting for the finance department to reply. Terrible customer service.”

Posted 2 years ago

“Returned a brand new unopened item. It's showing as being delivered but still no refund processed..... When I query this I'm told once it's received by the warehouse I will be refunded.... Have sent proof of postage and proof of it being signed for at their end.... Still no refund! Poor customer service and I will NEVER use them again. Have now raised a VISA dispute as it's the only way I think I'll get my money back”

Zavvi 1 star review on 5th January 2022

Posted 2 years ago

“ordered 2 Christmas jumpers on the 3rd December for Christmas, it is now the 31st December and one has arrived today - they are both the EXACT same jumper just different sizes- what is the point of a Christmas jumper arriving on 31.12.21 - and then with only one in the package?”

Posted 2 years ago

“Terrible service advertising items in stock and available to ship so ordered. After chasing them a few times they then tell me they are out of stock and awaiting a date from the suppliers. let’s see if I ever get the items order DONT BUY FROM ZAVVI”

Posted 2 years ago

“Ordered a lego set for dad's birthday and paid next day delivery because the website said this would be fine. Next day no parcel, so I spoke to Zavvi and was told the item would be with me within 3-5 days. This wasn't what I paid for and the reason for next day was I wouldn't be at home to recieve it and the birthday was fast approaching. I then asked for a change of address and was told no I would have to be there to get it. The customer service is terrible even when I escalated it to a complaint they still don't cair. I will never use Zavvi again and hope anyone reading this won't either they are a joke”

Posted 2 years ago

“Sharp practice. Bought Lego Millenium Falcon on the 7th Dec, and two weeks later I found out it's out of stock and Zavvi are now blaming the supplier! Looks like they never had it in stock when I ordered it! Now 7 days later can't call them, their live chat isn't working and no effort to reply properly to my messages on their comments page. Messenger messages are replied to every 24 hrs or so as my replies obviously go back into the 'queue'! Said they will refund 3 days ago (if successful???) and I would get an email confirmation. 3 days later no email confirming my refund. It's now Christmas Eve. NEVER USE THIS COMPANY> THEY CANNOT BE TRUSTED>”

Posted 2 years ago

“My story is the same as everyone’s here. Still not posted eve though I ordered a week before their ‘Last date for xmas delivery’. After saying I want to cancel they are just no longer replying after three emails over three weeks. Who knows if I’ve lost £60…”

Posted 2 years ago

“Terrible company. Ordered a lord of the rings blanket on the 10th December as my son had put one on his Christmas list. Was hesitant to order after reading the bad reviews but couldn't find another company selling one and thought I would take a chance at £15 as item was in stock. 2 days before Christmas and item hasn't been dispatched and is still being processed. Have chased up countless times (don't get me started on the terrible customer service) and still no item. They are waiting for the supplier to send the stock apparently. If they had told me this when I first chased up delivery, I could have cancelled the order. Will never order from Zavvi again.”

Posted 2 years ago

“Absolutely terrible. Possibly the worst experience I've had with a company. Brought lego. They sent the wrong item to me. Now the lego item I wanted is out of stock. Ruined Christmas and spoke to over 30 staff who NEVER your questions. Can't call them. You can't email them. No online chat. The only way to sort out mistakes and problems is through their website which is a broken mess! AVOID.”

Posted 2 years ago

“Ordered 2 items for Christmas should have arrived by 12th December, but 10 days later my items are still be processed with no sign of despatch. Wish I'd read the reviews before buying ordering do yourselves a favour and look for something different on another sit😡😡😡”

Posted 2 years ago

“Wrong items dispatched. 10% offer for compensation. Months late for delivery. 1-2 promotional emails per day. Some items without tracking number. I wouldn't recommend this to anyone.”

Posted 2 years ago

“Horrendous! They have taken money 3 weeks ago for my son’s Christmas present from Santa and no present! Apparently out of stock but they took my money regardless. Now unable to buy it from elsewhere as they have my money. Will never use again and will tell everyone to avoid!”

Posted 2 years ago

“It’s not a scam. My item was showing as still processing when it should have been sent on the 14th read all of these reviews and was so worried as I’d spent £112 on a xmas present that I was sure I wasn’t going to receive. I emailed customer services and was promised they were working hard to get it sent, I was going to give it a couple of days before contacting bank about being scammed when today my ITEM HAS ARRIVED. So relieved. Processing time and dispatch times were not good enough and is reflected in how many stars I’ve given. However item is in excellent condition, has indeed arrived in time for Xmas despite being late and when I contacted customer services I had a good response in good timing! Super relieved!”

Zavvi 3 star review on 20th December 2021

Posted 2 years ago

“Do not order. I ordered a month ago, got told it would be next day delivery, then got told it would be sent 2 weeks later and now 2 weeks after that date I've been told it's out of stock. Scam company”

Posted 2 years ago

“took over 2weeks to dispatch and the customer service is extremely poor-when asking for a refund and to return the items as they where so late they refused.do not use”

Posted 2 years ago

“Zavvi Uk beware , I ordered Christmas gifts on the 14th November I still have not received sent daily messages over the last few week still nothing don’t trust this site at all”

Posted 2 years ago

“Take orders and payment even if they don't have to item in stock... they ignore messages , They are just awful..... do yourself a favour and order from a legitimate company, not this gang of thieves”

Posted 2 years ago

“Marvel Gifts showed up in an awful looking protein box not what they look like on there site,just chucked in, how's this allowed, and then charged me £4 to return the parcel, discussing...”

Posted 2 years ago

“You have to admire Zavvi for coming up with the ultimate scam, Advertise items that are not in stock, Automatically add a digital brochure to your order so you cannot get refund or chargeback (as they state that order has been partially delivered) Genius, Well done Zavvi. They keep your money. £110 down the drain”

Posted 2 years ago

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Zavvi is rated 1.2 based on 638 reviews